Tell us about your Netflix problems.
Netflix Problems

Tell us about your NETFLIX problems!

Comments Received

2014-04-13
posted by:
Devenir Trader Bourse
Du travail d orfevre, merci pour le plaisir.
Devenir Trader Bourse http://i94.net/d9s
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2014-04-10
posted by:
RobRoy
, TX
>>>> Revised: 4/10/2014 <<<<

The ISP's ARE NOT THROTTLING THE SPEED. Netflix is UNABLE TO HANDLE THE DEMAND.

Netflix seems to want it all without the expense of building their own CDNS (Content Delivery Network Servers). Instead Netflix should be building far more regionally located Netfix CDN Servers to meet their customer demand and not relying on the ISPs to shoulder the load.

“While they call it Open Connect, Netflix is actually closing off access to some of its content while seeking unprecedented preferential treatment from ISPs.”

On 9/26/2013 Netflix made this announcement:

"All Netflix members, regardless of their Internet service provider (ISP), now have access to the highest quality HD streams available on Netflix. This means that the great TV shows and movies on Netflix will look even better on HD screens with a higher bit rate stream, Super HD, that applies less compression to the 1080p image."

Yet Netflix also said this:

"Netflix uses 'adaptive streaming' to dynamically adjust the video quality based on the available bandwidth. This means that the ability to receive Super HD depends on broadband quality and performance. Netflix members who subscribe to an ISP with a direct Netflix connection will get the best experience."

Customers whose ISPs choose not to participate with Netflix Open Connect are routinely unable to watch HD (720p, 1080p) by a large margin during prime time. "The best experience" HD Video can only be viewed the customers whose ISP participate with Open Connect. Netflix should place this disclaimer concerning their services in their advertising and service contracts. "If your ISP does not use Open Connect you may not be able to view HD content during Prime Time viewing".

Netflix services have become totally worthless and users are unable to view in HD (720p, 1080p) or even SD (480p) during Prime time (6pm - 1am CST, 7 days a week). Resolution during these times is worst than 480i VHS quality. As many users including myself who only watch HD (720p, 1080p), watching DVDs (480p), VHS tapes (480i) , or 480i Broadcast TV is history.

Netflix is aware of this. Netflix is diverting and/or traffic shaping all streaming data during prime time to all customers who subscribe to an ISP which does not use Netflix Open Connect to prevent the inadequate numbers of Netlix CDNs from crashing.

This has become a disaster since September 2013 when "Netflix made Super HD available to everyone" with "The best experience for those whose ISP use Open Connect" instead of increasing the numbers of regional Open Connect CDNs to everyone without ISP intervention. It is not the responsibility of an Internet Service Provider to improve the Netflix experience. It is a Netflix Content Delivery responsibility.

My Fiber Optic to Node 200 feet from my house 12Mbps bandwidth package is 99% stable, 11.7 Mbps with 0-1% variance over a 2GB random download when testing during prime time and 24 hrs/day. All 8 of my other 1080p subscription services: (Vudu, HBO GO, Showtime Anytime, M Go, Amazon, Hulu, YouTube, DirecTV On Demand internet downloads with instant play from the DVR recording) are perfect 24/7 1080p quality rivaling BLU RAY 1080p 24fps.

If the stream is not 720p or 1080p it is not HD. If the stream is 720p or higher it is technically HD. At the present time Blu Ray 1080p 24fps is the highest quality HD resolution widely available to consumers. Many devices can play only at 30fps. A human's vision has finite capabilities without retinal and lens enhancements. Depending on screen size and distance from the screen most humans without perfect color and distance vision and perfect screen color, gamma, contrast, brightness and pixel pitch will notice very minor differences if at all between 720p 30fps and 1080p 30fps.

The differences between 720p/1080p and 480p and lower are remarkable.

Netflix is blaming the ISPs. It is not the ISPs traffic shaping/throttling, bottle necks, congestion, etc. It is Netflix CDN overload.

Regardless of who or what is responsible, it is a Netflix problem. The top 4 ISPs in North America serve 80% of all internet users and do not and will not opt in to the Netflix Open Connect CDN "deal".

To summarize, the only poor "Internet service during peak hours" in my experience has been and is with Netflix only. Never Vudu, HBO GO, Showtime Anytime, Amazon, Hulu Plus, Vudu, M GO, YouTube or DirecTV On Demand internet downloads (with instant play from the DVR recording as soon as download begins with no pauses in playing to allow the download to catch up with the playing).

Also as if magically within 5 minutes +- of 0100 hrs CST Netflix ramps up to a bit rate of 5800 which is there Super HD. All other HD streaming services play 1080p out of the gate 24/7.

Netflix has an index that ranks Internet providers according to how well they carry streaming content. Google Fiber tops the list, while major networks fall toward the middle. Some have argued that the ranking serves two purposes: to give an account of streaming speeds, yes, but also to shame providers that haven't signed on with OpenConnect. Netflix provides no testing methods or factual data to support their claims.

My colleagues and I want to continue to enjoy Netflix viewing in HD, 720p and/or 1080p not 260i, 360i, 480i or 480p. However the issue has become progressively worst since January 2013, then really bad since September 2013 and horrible since January 2014.

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2014-04-08
posted by:
Anonymous
We are seeing a war in process. A war between corporations. Netflix assumed a large market share when people got tired of paying the increasing costs of cable. I, like many others, went to watching TV through the internet and as a result Netflix can't handle the traffic. Of course then the cable companies and others, i.e. ATT, are now all jealous. So enter throttling etc. Nice huh?
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2014-04-06
posted by:
Samantha Hughes
Danville, Ky
Netflix has been going to the load screen every couple of minutes every time I try to watch after 6 pm. I don't even get home until 5:30-6. It's pointless to have. I've never had problems with it previously, and even upped my Internet package thinking maybe my connection was too slow, but it hasn't worked. It amazes me it's only after a certain time of day, otherwise it works fine. I've been using instant streaming since Netflix first offered it, but I'm ready to cancel if this doesn't fix, and SOON!!!
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2014-04-04
posted by:
RobRoy
, TX
>>>> Revised: 4/4/2014 <<<<

Netflix seems to want it all without the expense of their on hardware. Instead Netflix should be building far more regionally located Netfix CDN Servers to meet their customer demand and not relying on the ISPs to shoulder the load.

“While they call it ‘Open Connect,’ Netflix is actually closing off access to some of its content while seeking unprecedented preferential treatment from ISPs.”

On 9/26/2013 Netflix made this announcement:

"All Netflix members, regardless of their Internet service provider (ISP), now have access to the highest quality HD streams available on Netflix. This means that the great TV shows and movies on Netflix will look even better on HD screens with a higher bit rate stream, Super HD, that applies less compression to the 1080p image."

Yet Netflix also said this:

"Netflix uses 'adaptive streaming' to dynamically adjust the video quality based on the available bandwidth. This means that the ability to receive Super HD depends on broadband quality and performance. Netflix members who subscribe to an ISP with a direct Netflix connection will get the best experience."

Customers whose ISPs choose not to participate with Netflix Open Connect are routinely unable to watch HD (720p, 1080p) by a large margin during prime time. "The best experience" HD Video can only be viewed the customers whose ISP participate with Open Connect. Netflix should place this disclaimer concerning their services in their advertising and service contracts. "If your ISP does not use Open Connect you may not be able to view HD content during Prime Time viewing".

Netflix services have become totally worthless and users are unable to view in HD (720p, 1080p) or even SD (480p) during Prime time (6pm - 1am CST, 7 days a week). Resolution during these times is worst than 480i VHS quality. As many users including myself who only watch HD (720p, 1080p), watching DVDs (480p), VHS tapes (480i) , or 480i Broadcast TV is history.

Netflix is aware of this. Netflix is diverting and/or traffic shaping all streaming data during prime time to all customers who subscribe to an ISP which does not use Netflix Open Connect to prevent the inadequate numbers of Netlix CDNs from crashing.

This has become a disaster since September 2013 when "Netflix made Super HD available to everyone" with "The best experience for those whose ISP use Open Connect" instead of increasing the numbers of regional Open Connect CDNs to everyone without ISP intervention. It is not the responsibility of an Internet Service Provider to improve the Netflix experience. It is a Netflix Content Delivery responsibility.

My Fiber Optic to Node 200 feet from my house 12Mbps bandwidth package is 99% stable, 11.7 Mbps with 0-1% variance over a 2GB random download when testing during prime time and 24 hrs/day. All 8 of my other 1080p subscription services: (Vudu, HBO GO, Showtime Anytime, M Go, Amazon, Hulu, YouTube, DirecTV On Demand internet downloads with instant play from the DVR recording) are perfect 24/7 1080p quality rivaling BLU RAY 1080p 24fps.

If the stream is not 720p or 1080p it is not HD. If the stream is 720p or higher it is technically HD. At the present time Blu Ray 1080p 24fps is the highest quality HD resolution widely available to consumers. Many devices can play only at 30fps. A human's vision has finite capabilities without retinal and lens enhancements. Depending on screen size and distance from the screen most humans without perfect color and distance vision and perfect screen color, gamma, contrast, brightness and pixel pitch will notice very minor differences if at all between 720p 30fps and 1080p 30fps.

The differences between 720p/1080p and 480p and lower are remarkable.

Netflix is blaming the ISPs. It is not the ISPs traffic shaping/throttling, bottle necks, congestion, etc. It is Netflix CDN overload.

Regardless of who or what is responsible, it is a Netflix problem. The top 4 ISPs in North America serve 80% of all internet users and do not and will not opt in to the Netflix Open Connect CDN "deal".

To summarize, the only poor "Internet service during peak hours" in my experience has been and is with Netflix only. Never Vudu, HBO GO, Showtime Anytime, Amazon, Hulu Plus, Vudu, M GO, YouTube or DirecTV On Demand internet downloads (with instant play from the DVR recording as soon as download begins with no pauses in playing to allow the download to catch up with the playing).

Also as if magically within 5 minutes +- of 0100 hrs CST Netflix ramps up to a bit rate of 5800 which is there Super HD. All other HD streaming services play 1080p out of the gate 24/7.

Netflix has an index that ranks Internet providers according to how well they carry streaming content. Google Fiber tops the list, while major networks fall toward the middle. Some have argued that the ranking serves two purposes: to give an account of streaming speeds, yes, but also to shame providers that haven't signed on with OpenConnect. Netflix provides no testing methods or factual data to support their claims.

My colleagues and I want to continue to enjoy Netflix viewing in HD, 720p and/or 1080p not 260i, 360i, 480i or 480p. However the issue has become progressively worst since January 2013, then really bad since September 2013 and horrible since January 2014.

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2014-04-03
posted by:
Anonymous
Are any of you with the complaints getting any kind of response? We certainly are not.
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2014-04-03
posted by:
Charles DeLoach
Here we go again. Third day in a row with no Netflix. What gives guys? Are you still in business?
Customers want answers. This one is about to unsubscribe.
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2014-04-02
posted by:
Barbie
Cant get Netflix to load. Are they still in business? Any response from the company on this?
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2014-04-02
posted by:
Charles DeLoach
Another day without Netflix. What gives? Would appreciate a response via email or phone call. Let me hear from you.
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2014-04-01
posted by:
Charles DeLoach
Appling, GA
Have not been able to stream movies for a week. What is the problem? Have had a lot of rebuff earring problems too. Starting to think Netflix is not worth it.
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2014-03-30
posted by:
Anonymous
Grand Rapids, MI
Can't watch anything!! Keeps stopping to rebuff and takes forever to load. If this issue is not resolved in 24 hours I am
Cancelling my account!!!!
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